This chapter talks about the power of dialogue in mastering crucial conversations. Individuals who are the most influential-who can get things done, and at the same time build on relationships-are those who master their crucial conversations.Ĭhapter 2: Mastering Crucial Conversation - The Power of Dialogue.Hence the only way out is to master these crucial conversations to strengthen relationships. However, research has shown that strong relationships, careers, organizations, and communities all draw from the same source of power-the ability to talk openly about high-stakes, emotional, controversial topics.Most times we humans are on our worst behaviour when it matters the most because we are wired that way genetically through years of fights for survival instincts instead of intelligent persuasiveness and attentiveness.We can face them and handle them poorly.So what do you do when faced with a crucial conversation?.Most of us are masters in avoiding to make such crucial conversations because its human nature to avoid pain and discomfort.In short crucial conversations are discussion between two or more people where: A conversation involving your promotion, relationship with your spouse, debate over property etc. What qualifies a conversation to be crucial is that the results of it could have a huge impact on the quality of your life.“ The void created by the failure to communicate is soon filled with poison, drivel and misrepresentation.” - NORTHCOTE PARKINSON Master my Stories - How to Stay in Dialogue when you are angry, scared or hurt?.Make it Safe - How to Make it Safe to Talk about Almost Anything?.Learn to Look - How to Notice When Safety is at Risk?.Start with Heart - How to Stay Focussed on What you Really Want?.Mastering Crucial Conversation - The Power of Dialogue.In part 1, I summarize the first 6 chapters: The book begins with a compelling foreword by Steven Covey himself. I am going to summarise the insights from the book that product managers can apply in their day to day work. They are experts in the field of organisational behaviour and sociology. The book is aptly titled Crucial Conversations, written by 4 eminent writers a Kerry, Joseph, Ron and Al Switzler. It eventually turned out a powerful book and its timely access proved precious to me. Soon after that bitter experience of mine that I just shared, I chanced upon this book at a local store and lapped it up. And when conversations veer towards areas where emotions run high and disagreements ensue it becomes too hot to handle.Ī product manager by the very nature of his role is cross functional and handling communication and interaction with varied people is of utmost importance. The problem is most of us do not have proven models to handle such conversations. The entire episode played into my mind for days and I pondered over all the different ways I could have handled the conversation much more maturely. The conversation was a disaster and nothing productive was ever achieved. I had prepared myself to keep my calm before we met but when accusations were hurled upon me, I just couldn’t keep my emotions in check. I found myself in one such conversation sometime ago where I was to face a hostile group of people in a committee I am part of who disagreed to my way of doing things. And as I say, I remember many past events when things have been successful for me because of the way I handled a certain conversation and also remember those occasions where I blew it up completely in an emotionally charged situation. Not just in business but in personal and social lives most of our defining moments come from crucial or breakthrough conversations. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.This is a book that about managing crucial conversations. Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. Turn crucial conversations into the action and results you want.Keep listening when others blow up or clam up.Make it safe to talk about almost anything.Prepare for high-impact situations with a six-minute mastery technique.Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences handle the conversation badly and suffer the consequences or check out Crucial Conversations and discover how to communicate best when it matters most. Learn how to keep your cool and get the results you want when emotions flare.
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